How can we help?

My runs aren't syncing from my watch

RunMentor imports runs from Apple Health. Check that your watch app (Apple Watch, Garmin Connect, etc.) is writing workouts to Health, then open iOS Settings → Privacy & Security → Health → RunMentor and make sure Workouts, Heart Rate, and Distance are allowed. New runs usually appear within a minute of opening the app.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple: Settings → your Apple ID → Subscriptions → RunMentor. Cancelling keeps access until the end of the paid period. For refunds, use reportaproblem.apple.com.

I bought a subscription but Pro features are locked

Open RunMentor → Profile → RunMentor Coach → Restore while signed into the same Apple ID you bought with. If that doesn't fix it, email us with your purchase date.

I have a promo code

Open the paywall (Profile → RunMentor Coach) and tap "Redeem Code". Codes from race packs and run clubs unlock full access for a set time — no payment needed.

The coach's plan doesn't fit my week

Tell it. Open the coach chat and say what changed — fewer days, an injury, a new race date. The coach rewrites the remaining weeks rather than starting over.

How do I delete my data?

There's no account — your data lives on your device. Delete the app to remove it. To also clear the anonymous server-side records (usage counters, subscription state), email us and we'll take care of it. Details in the Privacy Policy.

Which devices are supported?

Any watch or app that saves runs to Apple Health works — Apple Watch, Garmin, COROS, Polar, Strava imports, and manual Health entries.